We're always looking for ways to improve our customer service experience.
Oh, fuck it completely up, later improve it.
>We're always looking for ways to improve our customer service experience.
Oh, fuck it completely up, later improve it.
Well that didn't take long. All of maybe a day and they walked it back. Because you know, it pissed off EVERYONE.
Archive: https://archive.today/7HsdN
From the post:
>HP today abruptly ditched the mandatory 15-minute wait time that it imposed on customers dialling up its telephone-based support team due to "initial feedback." As The Register exclusively revealed yesterday, HP introduced the minimum time that PC and print consumer would need to wait before they spoke to a human being. This was to lean on customers to use alternatives such as social channels or live chat.
Well that didn't take long.
All of maybe a day and they walked it back. Because you know, it pissed off **EVERYONE**.
Archive: https://archive.today/7HsdN
From the post:
>>HP today abruptly ditched the mandatory 15-minute wait time that it imposed on customers dialling up its telephone-based support team due to "initial feedback."
As The Register exclusively revealed yesterday, HP introduced the minimum time that PC and print consumer would need to wait before they spoke to a human being. This was to lean on customers to use alternatives such as social channels or live chat.
(post is archived)