We're Going Into A Worldwide Recession, FedEx CEO Warns "Numbers Don't Portend Very Well" | "We are a reflection of everybody else’s business, especially the high-value economy in the world"

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We're Going Into A Worldwide Recession, FedEx CEO Warns "Numbers Don't Portend Very Well" | "We are a reflection of everybody else’s business, especially the high-value economy in the world" (www.zerohedge.com)

15 hours ago Absolutely anecdotal comment about FedEx.

(preface with a customer-service axiom; almost like the movies, the customer remembers the most recent experience; if you buy the service, or star marque, anything less than you were promised for service or entertainment, you walk out of the lobby vowing never to plunk down your money again for a lazy actor picking up a paycheck, or a service who can't find their plate with a fork.)

Only because the Lowes I patronized did not have the item I wanted (a hedge trimmer), I was forced to accept a Fed-Ex delivery. Customer Service did not permit the item to be delivered and picked up at their store, a Fed Ex delivery was mandatory.

I live five blocks away from the store.

Every expect a package delivery these days?

Fed Ex sent me at least ten e-mails documenting my purchase, the time envelope for delivery, specs of the item, location of item at origin of shipping, price, tax, and very complimentary notes on how much they valued my time, patronage, and extraordinary intelligence for selecting Fed Ex.

Since we are now accustomed to porch pirates, the day of expected delivery is 12 hours of watching for the truck, and being ready to get the box off the porch before it's stolen. But the truck never shows up.

Telephone tree automated torture to speak with a live customer service rep follows after two days of no delivery while e-mails fill the mailbox requesting survey response on how satisfactory Fed Ex served you as a customer. After hours on the phone, better be ready with order number, item number, name, address, home phone, mobile phone to then expect an ad algorithm of a recorded sales pitch for associated products and automated phone sales calls.

Three days later, the FedEx website shows your package has been returned to the manufacturer because 'customer was not at home' even though you were there, had everything recorded on home security and doorbell cameras, and sent the videos to Fed Ex and the store.

Treating your customers like idiots or chattle is not a good business model. But, like I said, just my 2 cents. Would I ever use Fed Ex again? (rhetorical question)

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14 hours ago (Edited) it's a long rant, but worth the read.

what was diversity scale of the driver who never showed up, from 1 - 10 based on color and lgbtq (father from white and farther from hetero, the higher the score)? You should ask that question: gimme truck number and who drove it that day.

Sue Fedex and sue the driver personally in civil court. Let them feel the bern.

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1 hour ago Class action potential: we have the exact thing happen.
Sat watching for Christmas presents and they were “the no-show”. Too busy - blame customer.

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58 minutes ago remove Well, you won’t have to worry about it ever happening again. The highly trusted CEO just told the world on one of the most watched financial programs: sell today as the world is collapsing without any hope of stopping it.

trade accordingly.

15 hours ago Absolutely anecdotal comment about FedEx. (preface with a customer-service axiom; almost like the movies, the customer remembers the most recent experience; if you buy the service, or star marque, anything less than you were promised for service or entertainment, you walk out of the lobby vowing never to plunk down your money again for a lazy actor picking up a paycheck, or a service who can't find their plate with a fork.) Only because the Lowes I patronized did not have the item I wanted (a hedge trimmer), I was forced to accept a Fed-Ex delivery. Customer Service did not permit the item to be delivered and picked up at their store, a Fed Ex delivery was mandatory. I live five blocks away from the store. Every expect a package delivery these days? Fed Ex sent me at least ten e-mails documenting my purchase, the time envelope for delivery, specs of the item, location of item at origin of shipping, price, tax, and very complimentary notes on how much they valued my time, patronage, and extraordinary intelligence for selecting Fed Ex. Since we are now accustomed to porch pirates, the day of expected delivery is 12 hours of watching for the truck, and being ready to get the box off the porch before it's stolen. But the truck never shows up. Telephone tree automated torture to speak with a live customer service rep follows after two days of no delivery while e-mails fill the mailbox requesting survey response on how satisfactory Fed Ex served you as a customer. After hours on the phone, better be ready with order number, item number, name, address, home phone, mobile phone to then expect an ad algorithm of a recorded sales pitch for associated products and automated phone sales calls. Three days later, the FedEx website shows your package has been returned to the manufacturer because 'customer was not at home' even though you were there, had everything recorded on home security and doorbell cameras, and sent the videos to Fed Ex and the store. Treating your customers like idiots or chattle is not a good business model. But, like I said, just my 2 cents. Would I ever use Fed Ex again? (rhetorical question) play_arrow 63 play_arrow 1 14 hours ago (Edited) it's a long rant, but worth the read. what was diversity scale of the driver who never showed up, from 1 - 10 based on color and lgbtq (father from white and farther from hetero, the higher the score)? You should ask that question: gimme truck number and who drove it that day. Sue Fedex and sue the driver personally in civil court. Let them feel the bern. play_arrow 22 play_arrow 3 1 hour ago Class action potential: we have the exact thing happen. Sat watching for Christmas presents and they were “the no-show”. Too busy - blame customer. play_arrow 7 play_arrow 58 minutes ago remove Well, you won’t have to worry about it ever happening again. The highly trusted CEO just told the world on one of the most watched financial programs: sell today as the world is collapsing without any hope of stopping it. trade accordingly.

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