I do work on servers and the server storage modules have redundancy on everything, two power supplies, two controllers, two of everything and the damned things automatically switch to the back up part if a part of it fails. The ISP should have systems similar to that
I'm sure there's a bit more complex than the servers you (or I) work on but you're correct. Even my own stuff has redundancy.
That there's a single point of failure for their ENTIRE system for Maine, is just bullshit. It looks like other areas of the North East were impacted as well. So, it wasn't just Maine.
That doesn't make it better - it makes it worse. I also have 'business' accounts - all of 'em are business accounts. That means I have an SLA. I probably will fire off an email expressing my displeasure and telling them to pro-rate my bill.
Sadly, maybe one or two other people will do the same thing. The company won't give a shit, because it didn't hurt their finances to enough to matter. If everyone who lost service insisted on a bill that represents service levels, they'd maybe straighten the fuck out and add redundancy.
I have inquired about service interruptions in the past with my ISP in regards to not getting what I payed for and they pretty much blew me off.
I have an SLA, 'cause my accounts are all business accounts. My daily uptime should be greater than 99.5% (or maybe 99% or 99.9% - it's one of those three without looking it up). Failure to uphold their end of the contract should incur penalties. I pay for business accounts, I expect business-level treatment.
(post is archived)