I have the entire exchange saved.
See the following:
I like how you're bouncing me around from support person to support person.
I'm going to attach the original file.
logo - note the lack of dashes around it
Now, where on that image is these dashes? Your system added the dashes somewhere along the line. It wasn't in my preview - and while it was in the confirmation email, the confirmation email asked only about the color of the shirt.
You keep trying to blame this on me. The thing is, I haven't asked for a replacement. I haven't even asked for my money back. All I really ask is that you admit the error and improve your quality assurance.
If I wanted my money back, I'd just tell PayPal and show them the shirt, the original image, the rest of the communications, and ask for them to reverse the charges. We both know that PayPal will side with me.
I'm not asking for any of those things. I'm asking for accountability. I see now that this is too much to ask for, as you all just keep pushing the ball back and forth. Is it really that hard for you to say, "Yeah, we screwed up. How can we help make this right?"
Seriously... This shouldn't be that hard. What you should be is ashamed of yourselves and work to make sure this doesn't happen to someone else.
I was definitely in a mood when I wrote that one.
I know that mood. Words seem to come fast and furious when in that mood
I was pretty annoyed at them blaming me for it over and over again, despite all evidence to the contrary.
I am in a mood of my own right now. I just went to get in my car and go somewhere and my car made a bang noise when I turned the key and now it won't run. I don't know what the hell just happened but I don't like it and I am not happy!
(post is archived)