I needed a nut splitter, it's uncommon but not really. The only place in the major metro area that has one is a single Lowes that happens to be close enough it's not a bad drive. I order online for pickup, get there and.... They still have giant plexiglass shields up over all the desks, and they're covered with fall decorations. I can't see or hear the person I'm talking to. Lots of diapers, so they must still be terrified. I manage to convince them I have an order, and they go what's the order number. I say it's for me and hand them my ID. Well, turns out they can't locate the order unless you give them a phone number, or have the order number. Their systems are so obsolete they can't search by name. I say I just put garbage in the phone field, I don't even know my own number. Mind = blown, and the drone locks up for a second. Who the hell gives out phone numbers these days? I dig through email and fortunately the server hasn't purged yet and it's there in the trash. I finally get my tool. This is after waiting behind a guy that was trying to do something, all I could hear was part numbers didn't match, and some old fuck that wanted to pay his credit card? bill with a paper check. Go fucking die, old man. I want to buy a couple of other related items while I'm there, so I have them on the desk and I say "I want to purchase these as well." "Do you have a receipt for them?" Uh, no, I just told you I want to buy them, what part of that did you not understand? Drone lockup again, then oh you want to buy them. I make the purchase and leave as quickly as possible. It would have been quicker to just go in and get the parts and leave.