Apologizing for complexity is one thing, but corporate responsibility to customers is another. I wouldn't be so annoyed if Intel simply admitted their silicone had bugs. Like you point out, it's brittle and complex. But to hide the problems in their silicone and force their customers not to disclose engineering defects, is quite another.
If a company isn't equipped to QA test throughly (and we've seen how that plays out in many industries where that matters) then perhaps they need to rethink their product strategy. They aren’t building 3 micro meter 8-bit chips anymore.
And to call CPUs with a near 50% failure rate a "regular support issue" is disgusting corporate behavior. They're banking on people not knowing about this story and correlating their computer problems with whatever OEM they bought it from. Or blaming other components.
They're just trying to deflect blame.
That sounds very familiar.
But to hide the problems in their silicone
Maybe that's the issue? Paying more attention to the silicone and not enough to the silicon?
LOL.
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