But reservations don't improve customer experience. They degrade customer experience when there are longer lines for everyone else but you aren't utilizing seats effectively. In restaurants customer experience and efficiency are the same thing. If you aren't efficient you have bad customer experience. Reservations kill efficiency and add unuseful complexity. But I agree, mask mandates and QR codes are stupid. Especially mask mandates. It's absurd. You're about to be sitting right next to a complete stranger just one table away from you and talking loudly (I assume). Meanwhile, especially for staff. During the high of this people would freak out about a server being all the way across the room from them taking a split second to breath after running heavy food, and then talking to another customer as if they weren't out of breath. It was an absolute absurdity where the servant class were expected to suffocate themselves just for the visual comfort of customers. That was fucktarded.