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[–] 1 pt (edited )

The credit cards to hold reservations is a way to discourage people from making reservations, because they are retarded anyway and hurt most restaurants. They want to do this without telling the snobby that they don't take reservations and appearing like a C-level restaurant. Now they can tell the snobs that reservations are even more exclusive which gets their "I'm an important person" boners even taller.

Reservations leave empty tables, lower the effective capacity of a restaurant, fuck over wait staff when their five table section becomes a three table section when there are two reservations in it, that need to not be sat a full hour before the reservation in case someone sits there long. When you get a reservation you really should tip your waiter double because you took up his table for more than twice the time.

The only time reservations make sense for the restaurant and the wait staff is when they are so popular that they can book every slot consistently. It also doesn't hurt very unbusy resturants because they can just pretend there are reservations and then seat you at one of the tables they knew would be available. Half the time you call in a reservation to a restaurant they just say, "very well, yes, we will see you at 6:00". They don't write anything down, hang up the phone, and continue their day. Then when you come by and say, um, I had a reservation, they say, "Oh, yes, we've been expecting you. Come right this way." But for any restaurant that is between, it only hurts them and they would like to discourage it.

If they were really smart they would charge $20 for a reservation and make money off of this stupidity. This would especially workout for smaller restaurants with over-capacity. Oh, thank you for calling. You want to pay the $20 idiot's tax.. sure. Yes. I will write your name down in our log of idiots.

[–] 0 pt

You leave out that consumers demand certainty that they will get fed

Hence reservations.

And charging for one is what is a retarded idea.

Restaurants that have free reservations will gain competitive edge of those that do so that In time reservation charges will be gone anyway

[–] 0 pt

I get that running a restaurant is difficult: food spoilage, kitchen staff, wait staff, reservations, regulations and so on. This is why I don't run one myself. But the most important aspect is customer experience. Without customers, there's no point in existing. At the moment, people are putting up with extremely high prices, mask mandates, graphene spike protein shot verification, QR code menus, $100 check minimums, kitchen appreciation fees, credit card deposits and so on. I've had my fill. Now, I order take out once in a while.

[–] 1 pt

But reservations don't improve customer experience. They degrade customer experience when there are longer lines for everyone else but you aren't utilizing seats effectively. In restaurants customer experience and efficiency are the same thing. If you aren't efficient you have bad customer experience. Reservations kill efficiency and add unuseful complexity.

But I agree, mask mandates and QR codes are stupid. Especially mask mandates. It's absurd. You're about to be sitting right next to a complete stranger just one table away from you and talking loudly (I assume). Meanwhile, especially for staff. During the high of this people would freak out about a server being all the way across the room from them taking a split second to breath after running heavy food, and then talking to another customer as if they weren't out of breath. It was an absolute absurdity where the servant class were expected to suffocate themselves just for the visual comfort of customers. That was fucktarded.