I've had 2 sets of the better version. Can't remember if zwilling or heckler but I have had to make 3 warranty claims and never had to send in a product. I did send in some scissors last year. Same thing happened where they did not replace with the same quality shears which is understandable since the scissors are first items to break in those sets. So I did receive much cheaper scissors. It wasn't even on pat with the cheapest pair that comes in a full set. I complained 2 separate times to no response but 2 months later I received 5 more sets of different kitchen scissors from them. Still not top of their line, but 6 total is much better for me.
I've had 2 sets of the better version. Can't remember if zwilling or heckler but I have had to make 3 warranty claims and never had to send in a product. I did send in some scissors last year. Same thing happened where they did not replace with the same quality shears which is understandable since the scissors are first items to break in those sets. So I did receive much cheaper scissors. It wasn't even on pat with the cheapest pair that comes in a full set. I complained 2 separate times to no response but 2 months later I received 5 more sets of different kitchen scissors from them. Still not top of their line, but 6 total is much better for me.
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