Welcome • User Guide
ToS • Privacy • Canary
Donate • Bugs • License

©2025 Poal.co

1.1K

Archive: https://archive.today/2fmYW

From the post:

>Damage scanners are taking over more rental car return lots — and customers aren't happy. Since Hertz rolled out AI scanners in April, it has faced backlash for charging almost $1,000 for tiny scuffs. Now Sixt, a premium rival with 100 locations in the US, has in recent weeks begun using a similar tool called Car Gate. Already, it is creating problems. One customer told The Drive he returned a Mazda CX-50 at Atlanta’s Hartsfield Airport only to be billed $605.82 for wheel damage. Documents sent to the renter showed that the damage occurred before the rental period.

Archive: https://archive.today/2fmYW From the post: >>Damage scanners are taking over more rental car return lots — and customers aren't happy. Since Hertz rolled out AI scanners in April, it has faced backlash for charging almost $1,000 for tiny scuffs. Now Sixt, a premium rival with 100 locations in the US, has in recent weeks begun using a similar tool called Car Gate. Already, it is creating problems. One customer told The Drive he returned a Mazda CX-50 at Atlanta’s Hartsfield Airport only to be billed $605.82 for wheel damage. Documents sent to the renter showed that the damage occurred before the rental period.
You are currently inside a comment thread.
Click here to see all the comments (4).
[–] • 1 pt

Budget and Enterprise haven't done me dirty yet. I've stuck with them. Post consulting days I don't have the status anymore but I'll stick with them.

[–] • 0 pt

I have had pretty good luck with Enterprise. I even had someone ask me "was that scratch there when you rented it"?

I could not remember but I was tired, they looked me in the eye and shook their head "yes" while asking me again. I said "Yes, I think it was". They smiled, marked something down and said that it looked like everything was in order and there would be no additional charges.

Good on that guy. I don't think I caused a scratch but I honestly can't remember its been so long. Still. Good on him.