No. She left her payment details on her device and her kid spent money. If a kid nicks their parent’s bank card and goes on a spending spree is the bank responsible for the parent’s failure to secure their own bank card? Same thing here.
Their fraud department should have caught that.
Sure, then the parent should have to file charges against the person who made the fraudulent charges. If that person is a minor, their parents are on the hook.
You misunderstand. The fraud department should have detected a buying pattern which is both inconsistent with user history and consistent with fraud. They should have contacted the card holder early into the spending to confirm legitimacy. Which would have prevented most of this.
Fraud departments frequently get involved early so they don't have to deal with police after the fact. Protects themselves and the card holder.
Exactly, and if the kids are your own, the go sue yourself, aka go fuck yourself moron.
Some people legitimately spend these amounts on these games. Genshin Impact made something like 25 million it's first weekend.
Well sure. But it's about individual purchase history. If they don't have a history of large sequential purchasing on entertainment, a fraud flag is typical.
I guess it depends on the degree to which the OS made it clear the details would be retained and reused without any verification. Like if she actively turned on some feature which allowed "one click purchases" or something then ok, her fault. If it was some default thing then I think it's harder to argue she actually authorised any of this.
I do agree customers have some responsibility to secure their own payment credentials, but it goes both ways.
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