Hey if it works it works!!
LOL Amusingly, the shirts went for printing today - within minutes of them emailing me to tell me that they were printing them.
I had a giant email exchange with the printers that went on for days. I told 'em that I didn't want my money back, I wanted them to admit they made a mistake, a stupid mistake, and then to work to make their company better by increasing quality assurance.
They kept trying to blame those hash-marks on me. So, I sent them the original file and asked how, exactly, I'd added the hash marks. This was after several employees already trying to place the blame on me.
No...
No, you don't fucking blame me when it's not my fault. That's what pissed me off.
I can understand a company fucking up. I've owned more business assets than most and I know human error happens. I can accept that. I'm really REALLY fucking polite about it.
But, they kept trying to blame me for it.
No... Just no...
LOL I wonder if they'll express ship 'em to me. Once I told 'em they'd lost all future business from the band, they changed their minds and accepted the blame, more or less.
Everybody makes mistakes sometimes. Just own up to it and fix it and move on. It's really not that hard.
Right?
I wasn't even mad until they tried to blame it on me. Fuck no... If it's my fault, I'm the first fucking person to admit it.
They did send me a 'review' - it asked if I had ordered a white shirt. It didn't ask me anything else, it asked me to confirm that I wanted a white shirt.
Now, at that time, the image of the shirt did have the dash marks - but it asked me nothing about those. It asked me only about the color. I agreed that I wanted a white shirt. I was quite specific.
They tried to claim that it was my responsibility to check it then.
If it was my responsibility, they should have said something. Instead, they only asked me about the color. I don't know their printing process. For all I know, those are their printing proof marks (which they are).
They just kept coming back with more and more excuses - and kept trying to blame me for their mistake.
I make mistakes. I know how to admit when I did.
They're a fucking business. They hire people. People come with various skill levels. As a company, they should know how to admit their mistakes and fucking work to improve their quality. Instead, they blamed me for like a week's worth of email interactions.
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